Collections Representative

What they do

• Supervise assigned accounts to identify unresolved debts.
• Develop effective repayment plans.
• Follow-up with clients on overdue accounts.
• Oversee all monthly payments and refunds.
• Research and implement effective collection techniques.
• Perform all administrative duties related to ensuring office efficiency.
• Create monthly credit records.
• Respond to client account queries in a timely and professional manner.

Qualifications

• High school diploma or equivalent qualification required.
• A minimum ofyears' experience in a similar role.
• Strong understanding of billing and collection processes.
• Outstanding communication and interpersonal skills.
• Highly-skilled in negotiation.
• In-depth knowledge of laws and policies related to debt collection.
• Good administrative skills.