Conduct dozens of bank's routine transactions within time limits and established guidelines (cash checks, accepting deposits and loan payments, process withdrawals etc).
Assess customer needs and introduce new products and services (credit cards, saving bonds etc).
Make sales referrals, suggest alternate channels and cross-sell products and services.
Go the extra mile to build trust relationships, customer loyalty and satisfaction.
Comply with regulatory requirements.
Manage risk in every transaction and detect fraudulent transactions to prevent losses.
Resolve customers' issues and provide relevant information.
Qualifications
Proven working experience in banking, personal banking, retail banking or financial services.
Basic PC knowledge and familiarity with electronic equipment (e.g. cash drawers, receipt validators, money counters).