Help Desk Analyst

What they do

• Field incoming help requests.
• Resolve IT support requests.
• Escalate advanced cases.
• Maintain service records.
• Perform system testing and updates.
• Maintain IT documentation.

Qualifications

• Associate's degree in a related field, B.S in computer science or information systems preferred.
• Familiarity with computer programs and hardware.
• Problem-solving skills.
• Customer service & collaborate to ensure personnel can access and utilize the software.