Product Support Specialist

What they do

• Continuously expand knowledge of our product line.
• Always deliver exceptional customer service.
• Answer all questions and address all concerns that the customer may have.
• Help customers be sure of which product is the right choice for them.
• Demonstrate product functionality accurately and completely.
• Accurately communicate all technical specifications.
• Work cooperatively with the rest of the team.
• Seek self improvement through mentoring and coaching from senior team members.
• Provide coaching and mentorship to junior team members.
• Remain in compliance with company guidelines at all times.
• Log all customer contacts including contact information for followup.
• Follow up with potential customers to see if you can be of further help.
• Offer related products and services to new customers.

Qualifications

• High school diploma or equivalent required, college degree preferred.
• Significant work experience in customer service or sales strongly preferred.
• Able to memorize product specifications and demonstrate use accurately.
• Able to work cooperatively as part of a team.
• Must be reliable and punctual.
• Desire to continue to develop skills and knowledge.
• Excellent communication skills, both written and verbal.
• Outstanding interpersonal skills and a positive attitude.
• Articulate and well-spoken with excellent phone and email etiquette.
• Command of the English language, bilingual is a plus.
• Strong work ethic, self motivated.
• Demonstrate honesty and integrity at all times.