Ascertain reason for customer visit through verbal interview and visual assessment of vehicle.
Connect customers with appropriate automotive mechanic or technician.
Consult with mechanics regarding appropriate service options.
Develop as many solution methods as possible, attempting to keep costs low.
Explain all service options to customers including time and cost estimates.
Provide in-depth information on original equipment manufacturer (OEM) part options.
Advise customers on warranty protections and other potential cost-saving service options.
Track maintenance or repair status, fill out reports on labor and cost of all services.
Perform post-service inspection with customers and answer any questions they may have.
Ring up customers at the front desk, facilitate financial transactions.
Perform customer service duties i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up.
Manage shop workflow and schedule for mechanics and technicians.
Qualifications
High school diploma or equivalent required.
Bachelor's degree preferred.
+ years in the automotive industry preferred.
Excellent interpersonal communication skills.
Ability to explain complicated automotive concepts to visitors who may not be familiar with industry terminology.
Problem solving/critical thinking skills.
Extensive knowledge base of automotive industry and parts.