Service Clerk

What they do

• Welcoming customers to the store, inquiring about their needs, and directing them to particular items around the store.
• Giving advice on the store's or company's products and services.
• Referring customers to Sales Associates or Managers if necessary, answering phones, and transferring calls to the correct department.
• Ringing up purchases, promoting sales items, making exchanges, and processing refunds and returns.
• Maintaining a clean and organized cash register area and front of the store area.
• Addressing and resolving customer complaints.
• Reporting thefts or problems to the Store Manager.
• Ensuring the register drawers have enough money, replacing the register tape, and cashing up the register drawer at the end of the shift.
• Assisting in taking stock inventory, removing expired and out-of-date products from the shelves, and restocking inventory.
• Assisting with cleaning at the end of a shift.

Qualifications

• A High School Diploma or equivalent.
• Experience in sales may be advantageous.
• Excellent customer service, interpersonal, and communication skills.
• Strong knowledge of the company's products and services and strong sales skills.
• Basic math skills and the ability to use a cash register.
• Strong organizational skills and good attention to detail.
• The ability to calmly and efficiently help disgruntled customers.
• Data organization and management skills.