Hospitality Manager

What they do

• Hire qualified personnel according to standards.
• Organize and coordinate operations to ensure maximum efficiency.
• Supervise and evaluate staff.
• Ensure supplies and equipment are adequate in quantity and quality.
• Handle customer complaints when necessary.
• Assist in pricing products or services.
• Assume responsibility of budgeting and monitoring expenses.
• Enforce adherence to regulations and quality standards.
• Ensure all records are kept properly and consistently.
• Review and prepare reports for senior management.

Qualifications

• Proven experience as hospitality manager.
• Hands-on experience in customer service or sales.
• Solid understanding of hospitality procedures and best practices.
• Knowledge of quality standards (e.g. ISO).
• Proficient in MS Office and relevant software (e.g. ERP).
• Excellent organizational and leadership skills.
• Outstanding communication (verbal and written) and interpersonal skills.
• Problem-solving aptitude.
• BSc/BA in hospitality management.