Medical Receptionist

What they do

• Greet and attend to patients in person and over the phone.
• Professionally assist doctors, staff, visitors and patients.
• Maintain business inventory such as checking supplies, scheduling equipment and maintenance repairs.
• Answer all phone calls in a professional and courteous manner.
• Perform all duties within HIPAA regulations.
• Maintain confidentiality of all doctor, staff and patient information.
• Schedule appointments between doctors and patients.
• Liaise between medical departments with discretion and professionalism
• Adhere to policy and procedures during all activates.
• Assist with admissions/treatment as per agreed protocols.
• Ensure that stock levels are adequate and orders are made timeously.
• Communicate medical results to patients under clinical supervision.
• Complete accurate documentation of patient visits.

Qualifications

• Bachelors degree (advantageous).
• Administration certification (essential).
• Experience at a healthcare facility in a Medical Receptionist role.
• Working knowledge of medical terminology, HIPAA regulations, ICD and CPT coding.
• Innovative thinker with strong conceptual and problem-solving skills.
• Strong organizational, administrative and planning skills.
• Ability to work under pressure and react effectively to emergency situations.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication and IT skills.
• Passionate about healthcare excellence.