Medical Secretary

What they do

• Schedule, reschedule and cancel appointments.
• Take phone calls from patients, labs, and physicians.
• Documents in telephone notes and assigns to proper staff.
• Ensure health care patients receive excellent customer service.
• Update management on physician schedule changes for vacations, meetings etc.
• Check voicemails and respond to phone calls.
• Contact patients and schedule overdue appointments.
• Call patients to remind them of upcoming appointments.
• Comply with office policy and procedures.
• Assist in managing medical billing.

Qualifications

• Experience with electronic medical records.
• High School Diploma or equivalent.
• Experience as a Medical Secretary.
• Degree from approved medical administrative program or equivalent.
• Experience with Microsoft Office, Word, Excel, and Outlook.
• Knowledge of medical terminology.