Butler

What they do

• Meet guests when they arrive and getting them settled in their rooms.
• Anticipate guests' needs by learning their preferences, allergies, dislikes, etc.
• Have a thorough understanding of all spirits and specialty foods in stock.
• Assess and restock wine and spirit collections as necessary.
• Serve meals and pour drinks for guests.
• Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests.
• Run errands for guests when necessary.
• Ensure guests' rooms are clean and tidy up when necessary.
• Recommend and arrange amenities for guests.
• See guests off when they check out.
• Remain well-groomed at all times.
• Keep up-to-date on all hotel policies on safety and hygiene.
• Perform all duties with discretion, professionalism and a pleasant demeanor.

Qualifications

• Experience as a Butler or similar role in the hospitality industry.
• Strong multi-tasking skills.
• Excellent organizational skills.
• Ability to adapt to a fluid environment.
• Commitment to a high level of customer service.
• Strict attention to detail.
• Knowledge of area restaurants, theaters and other attractions.
• Ability to handle sensitive matters with efficiency and discretion.
• Knowledge of food and wine pairings is a plus.
• Associate's or bachelor's degree in hotel management.