Member Service Representative

What they do

• Answering phone calls and written questions, concerns, and complaints regarding membership.
• Providing information on membership fees, policies, processes, benefits, products, and services.
• Actively listening to members and identifying their needs.
• Recommending and cross-selling products and services to members and potential members.
• Investigating and resolving or escalating membership and payment issues.
• Assessing member eligibility and processing payments, applications, and requests.
• Documenting all inquiries and maintaining accurate membership records.

Qualifications

• High school diploma/GED.
• Customer service experience required.
• Sales experience beneficial.
• Excellent communication skills, both written and verbal.
• Good listening and interpersonal skills.
• Strong attention to detail.
• Computer literate.