Shop Manager

What they do

• Hiring, training, supervising, and evaluating employees.
• Preparing employee work schedules.
• Addressing employee disputes, questions, and concerns.
• Ensuring all staff adhere to safety standards, company policies, and procedures.
• Managing and accounting for all money-handling procedures.
• Ordering, recording, and managing inventory.
• Ensuring the shop is adequately stocked, clean, and visually appealing.
• Motivating employees to reach sales goals and provide excellent customer service.
• Handling customer complaints.

Qualifications

• High school diploma/GED required.
• Degree in business administration or a related field preferred.
• Previous experience in a management or retail position.
• Strong leadership and management skills.
• Excellent communication skills, both verbal and written.
• Good interpersonal and conflict resolution skills.
• Basic knowledge of accounting.
• Strong customer focus and decision-making skills.