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Retail Sales Associate

Acknowledge customers in a friendly and helpful manner withinseconds of their entry into the area.
Handle all returns courteously and professionally.
Determine customer needs based on personal features and other customer preference related factors.
Demonstrate knowledge of store products and services to build sales and minimize returns.
Suggest additional merchandise to compliment customer selection.
Offer to call other locations if merchandise is unavailable within store.
Offer to put purchase on customer's Macy's charge account toward the end of the shopping experience.
Reinforce customer's selection and package merchandise with care.
Invite customers to come back and thank them by name whenever possible.
Responsible for achieving personal sales goals and Star Reward goals.
Maintain a professional attitude with sincerity and enthusiasm reflecting Macy's commitment to our customer-the most important person in our stores.
Be knowledgeable of and perform sales support functions related to point of sale procedures.
Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer.
Be aware of current promotional events and sales.
Maintain good housekeeping standards.
Adhere to Loss Prevention and inventory control and compliance procedures.
Perform other duties as needed.
Regular, dependable attendance and punctuality.

Basic understanding of sales principles and customer service practices.
Proficient in verbal and written English language.
Knowledge of customer and market dynamics and requirements.
Solid communication and interpersonal skills.
Ability to read, write and effectively communicate with customers, peers and management.
Telephone etiquette.
Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business.
Ability to work as part of a team and take initiative independent of direct supervision.
Available to work a variety of hours, which may include early mornings, evenings, weekends and overnight shifts.
High school diploma or equivalent; college degree preferred.