Store Associate

What they do

• Welcome and greet customers as they enter the store.
• Offer help and provide direct assistance to customers.
• Answer customer questions and concerns.
• Attend to unique and individual shopping needs of each customer.
• Cross-sell and encourage beneficial product add-ons.
• Upsell when appropriate; promote current sales, promotions, coupon deals, etc.
• Explain store-member benefits and encourage customers to sign up.
• Process purchases, returns, and exchanges.
• Handle customer complaints in a calm and professional manner.
• Report anything unusual, or any major incidents, to management.
• Help organize backstock and perform inventory counts.
• Process newly received shipments.
• Organize and replenish front stock and help merchandize store.
• Maintain a clean and tidy work and retail space.
• Be enthusiastic and informative about all products.
• Help create a positive environment in which to shop and buy.
• Take direction from and report to assigned supervisor.
• Work as a team to achieve sales goals.

Qualifications

• High school diploma or GED equivalent preferred.
• Previous retail, sales and/or hospitality experience a major plus.
• Computer literate; familiarity using POS systems.
• Extremely personable, positive, and approachable.
• Fantastic customer service skills.
• Comfortable standing for long periods of time.
• Ok with shift scheduling, working weekends, and holidays.